Information


Payments

All orders are processed in AUD. The currency convertor displays the AUD price in your selected currency, based on the current exchange rate. For payment methods in other currencies, your financial institution will charge a currency conversion fee.

Shipping

Goods are normally packed and posted to the delivery address that you supplied within 1-2 days of the receipt of the order using Australia Post’s standard services. An express service with tracking is available at an extra charge. The postage rate is automatically calculated according to the products that you’ve purchased. No handling fee is charged.

A flat rate is available to Australian and New Zealand customers based on products classed as letters (under 20mm thick and 500 grams including packaging) and parcels (over 500 grams including packaging). These flat rates are available regardless of quantity, and is a great way to save on freight costs with bulk purchases.

A discounted international rate is automatically calculated for all other countries. As at July 2017  we offer 35% off the standard shipping rates and 20% off the express shipping rates.

Delivery within Australia can be typically be expected within 5-7 business days, international deliveries are sent by Air Mail and can take from 6 to 12 business days. There can be delays in postal services. If your purchase hasn’t arrived in the time frame listed please allow an extra few days before contacting us. Delivery days and times are at the discretion of the postal service.

We reuse envelopes, boxes and packing material where appropriate – it’s not because we are tight, but because we hate waste! We even make up our own mailers using reclaimed cardboard, which we use sometimes. It’s important to us that we apply the ethics that we talk about.

For more information about delivery times visit Australia Post for domestic or international services. If you require an urgent delivery at an added cost, please contact us.

Digital delivery

Digital goods can be accessed via a link that is sent to the email address that you provided after payment has been received. See our FAQ page for more information about digital downloads.

Return and refunds

A full refund will be offered for any digital purchase that is unable to be opened or downloaded by the customer.

Please make sure that you want the product that you order before making a purchase as a refund will not be offered if you change your mind after the goods have been sent. An order can be cancelled, with a full refund, if it has not yet been sent.

It is the customers responsibility to provide a suitable delivery destination for physical goods, a suitable mail box or undercover area that is protected from the weather. Leave a note on your order if special delivery instructions are required and we will include this on your package.

If the product does not arrive for some reason, we will aim to find the cause of the problem and resend the product as appropriate. If the incorrect delivery address was provided, the item will need to be purchased again. If returned to sender (incorrect address supplied), then postage costs need to be paid for by the customer for the item to be resent. If the product has not been delivered, but tracking indicates that  it has been, a ‘dispute delivery’ needs to be lodged with the local postal authority before we can make a claim with the post office.

If the product/s you ordered have been damaged, or is/are missing from the package during delivery, the item and packaging will need to be taken to your local post office and a ‘CN24’ declaration form filled out in order that a compensation claim can be made to the postal service (like an insurance claim). Once approved we can resend your item.

If you feel that you have a legitimate complaint to make about a product or service please contact us, and we’ll do out best to address it.

Privacy Policy

We acknowledge and are committed to protecting your privacy in accordance with the Privacy Act 1988. Personal information is not collected unless it is necessary for me to carry out functions and activities as a retailer. I only collect such information by lawful and fair means and in an unobtrusive way.

If you have questions that you would like to ask us with regards to privacy please contact us.


Richard Telford
Richard Telford

 

Richard Telford is founder of ‘Permaculture Principles’ (ABN 12 622 010 084) who manages this webstore. He is a designer, publisher and retailer of goods based at Abdallah House in Seymour, Australia.

Goods are dispatched from a small warehouse located nearby. You’ll find him or his partner Kunie riding their bikes to the warehouse to fulfill orders on Monday, Wednesday and Fridays.